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Vonage Mobile Support

What is Vonage Mobile?
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iPhone®
iPod touch®
Blackberry®
Android™ OS Phones

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General Questions
Installation & Downloads
Managing Your Account
Troubleshooting
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Vonage Mobile for Facebook
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Vonage Mobile BlackBerry® Support


Top 5 Questions from BlackBerry® Users

What devices are supported?
I do not see the Vonage branded screen or hear the Vonage Tone on my Blackberry®?
How much does the Vonage World Mobile service cost?
Why do I need to upgrade My Vonage Mobile application on my BlackBerry®?
Will the Vonage Mobile application currently on my phone be automatically upgraded?

Installation & Download Information

How easy is it to install Vonage Mobile on my BlackBerry®?
If you can’t download Vonage Mobile after clicking the link in an SMS (text message)
If you received an "Authorization Failed" or "Access Permissions" error when downloading or installing, or you’ve installed the application but it won’t open.
If you entered your BlackBerry® number on the web site but didn't get an SMS (text message) from Vonage Mobile
How do I upgrade my BlackBerry® to the latest version of Vonage Mobile?
How do I determine what version of Vonage Mobile I have installed on my BlackBerry®?

Managing Your Account

How do I add credit to my Vonage Mobile account?
If you didn't receive (or deleted) your Vonage Mobile account details
If you can't login with your Vonage Mobile account details that were sent via email/SMS
How do I disable Auto Refill?
Are Vonage Mobile deposits/refills subject to taxes?

Troubleshooting

Why can't I receive the validation call on my BlackBerry® or why does the call keep going to my voicemail?
When I go to the BlackBerry® app download page I get "handsetdetect.ftl"
When I try to go to the Vonage Mobile download page I get a message to update my BlackBerry® to version 4.2.0.1 or higher.
How do I re-install Vonage Mobile on my device if I encounter an error?