I do not see the Vonage branded screen or hear the Vonage Tone on my Blackberry^®?

The Vonage application will not load and the Vonage-branded screen will not appear if the Blackberry^® doesn’t have sufficient memory.

Solution:

Remove the battery from the Blackberry^® for 30 seconds and then re-install, if this doesn’t solve the problem email us by going to http://www.vonagemobile.com/contactus/

Additional Tips for your Blackberry^® Vonage Mobile Application:

To reduce memory loss, ensure all applications not being used are closed. Use the Blackberry^® “Menu” key and select the “Close” option.
Prior to using Vonage Mobile Application, disable international calling through your current carrier to prevent carrier billing the calls.

I do not see the Vonage branded screen or hear the Vonage Tone on my Blackberry®?

I do not see the Vonage branded screen or hear the Vonage Tone on my Blackberry^®?